Who in Prague sets up an AI receptionist for a massage studio — and what it does with half-used class passes

Opora AI sets up a done-for-you AI receptionist for massage studios in Prague and Brno. It answers clients in Czech, keeps track of unused sessions on class passes, fills cancelled slots from the waiting list and brings back the ones who stopped coming. Live in 7 days, from CZK 2,900 per month plus setup from CZK 9,990. Operated by Karen Yezzhev, IČO 23170883, Praha 7.

Massage loses money differently than a hair salon does. There are two specific places it goes.

The class pass in the drawer

A client buys ten massages. He uses four, then summer comes, a holiday, work, and the remaining six just hang there. On paper it is paid for. In practice that is a lost client, because next time he will not buy a pass at all and will simply stop coming.

The studio usually has no idea until he calls a year later to ask whether it is still valid. The system watches it as it happens: it sees who has sessions left and when they were last in, and gets in touch before a month goes by.

Ninety minutes of an empty table

A cancellation three hours before the appointment costs a hairdresser an hour. In massage it is ninety minutes, sometimes two hours, and the therapist loses the whole slot with little chance of making it up.

Speed is what makes the difference: a freed-up slot has to reach the people who might want it within five minutes. The system sends the offer to the waiting list on its own, and the owner only gets a message saying the window is filled.

What the AI receptionist does in a massage studio

• Tracks class passes by name: who has how many sessions left and when they were last in.
• Fills cancelled slots by offering them to the waiting list the moment someone drops out.
• Answers questions about types of massage, session length, prices and cancellation terms from your price list.
• Reminds about the appointment 48 hours and 3 hours ahead.
• Brings back the clients with no visit in 60, 90 or 180 days, with a personal message in your name.
• Helps with corporate clients: regular slots, tracking the contracted volume, figures for the invoice.

What it will not do

It does not answer health questions. Whether a massage is a good idea with back pain, after surgery or during pregnancy goes to you and nothing gets made up. In massage, bad advice is worse than no answer at all.

Nothing goes out without you either. For the first month the system runs in draft mode: it writes the text, you approve it in Telegram or edit it.

The language that slows things down

Plenty of massage studios in Prague have Ukrainian or Russian-speaking therapists and Czech clients. Answering questions about the different types of massage in a foreign language is slow work, so the evening messages sit there until morning.

The system writes the client flawless Czech and explains everything to you in Ukrainian or Russian. More in the guide on AI for Ukrainian and Russian-speaking business owners in Czechia.

What it costs

From CZK 2,900 a month for the first five businesses (normally CZK 4,900) plus setup from CZK 9,990, with no per-minute rates. A comparison with the other providers is in the comparison of AI receptionists in Czechia, and the full price breakdown is in the guide on how much an AI agent costs in Czechia.

The first step is a free audit of your database: an export without phone numbers or emails is enough, just name, service and date. If it does not show at least CZK 20,000 of potential, we will say so and part ways.

Common questions